Our frequently asked questions

With all the factors involved in a kitchen, such as the windows, doors, radiators, architraves, and window frames, it can be hard to get accurate measurements. Our team uses state-of-the-art software to design a perfect kitchen, which is why it’s best if we come to your property and measure the space, taking the responsibility out of your hands.

We pride ourselves on having very well priced kitchens. You will receive a stylish, German-manufactured kitchen that is both durable and sustainable, made by a carbon neutral company. Our kitchens out-perform others on a like-for-like basis, and our guarantees are truthful. To get an accurate quote, get in touch with our team.

The timeline will ultimately depend on how much enabling and preparatory work your property needs. Following this, your kitchen will take 6-8 weeks to be manufactured. At the beginning of your project, we will provide you with a clear timeline document, notifying you of important dates and timings for your kitchen in progress.

When you have agreed upon a finalised design with us you will receive a one-page document outlining every cost and expense. This will include the cost of every appliance, from your oven to your taps and lighting. We prioritise transparency in our pricing – you will know everything you are paying for in the document provided.

For the entire time you are in your property, we will support you and your kitchen. We will assist with any issues that arise. All appliances are covered by either a 2-, 3- or 5-year warranty, which can be extended, and the kitchen furniture is accompanied by a 5-year guarantee. This is provided by our German manufacturer.

If there is a problem with one of your appliances, the route to go down would be to contact the appropriate manufacturer themselves. If it is something with the furniture or you need any other help, our team is the one to contact, either by calling 020 8224 7173 or emailing info@jeffallenkitchens.com.

Our showrooms in Bromley and London, W1 are available for visits by appointment only. Our Bromley showroom is open Monday – Friday, 10am – 5pm and Saturdays upon request. Our showroom in London, W1 has availability on Monday – Friday, 10am – 3pm. Get in touch with our team to request a showroom appointment.

We love visiting our clients’ homes to visualise the possibilities and opportunities they provide. To start the process, we will discuss your ideas and determine how we can achieve your perfect kitchen, complementing your lifestyle. If you are planning enabling works, we can show you lifelike, 3D plans to show you what your space could look like.

We can design a kitchen for any shaped room. Our past projects have included a room with no right-angled walls, a space with areas that have been awkward to use, and more. Sometimes, our design expertise even allows us to make a special feature out of these quirks, ensuring that every space in your kitchen is utilised.

The disruption to your home will depend entirely on the scope of your project. We frequently take on projects that include major updates, such as new flooring, electrics, the repositioning of sinks and taps, and new windows. This is approached logically, minimising disruption and keeping the project on its appropriate timeline.

We can undertake nearly all plumbing works within your kitchen overhaul, and can even incorporate a boiler change within the works. We supply and install water softeners, hot taps, and waste disposals if they are required as part of the project. We offer a comprehensive service, handling every part of your kitchen refurbishment.

We offer a dismantle and disposal service. This will be detailed in writing within your quotation and will include the disposal costs. Any appliances are recycled with a local charity, going towards those in need. We cannot dispose of fridges or freezers, as these must be disposed of via your local council.

When your kitchen is complete, we will be able to advise you on the best options for cleaning it and keeping its condition pristine. We can tell you which products will be the best to use, and can assist with introducing you to the controls of the new appliances, as this can take some adjusting to.

This is the opportunity for us to get to know your lifestyle, and for you to tell us everything you would like. We can show you visual inspiration using our past projects and designs, showcasing the possibilities of a new kitchen with us. You will be able to view designs from our state-of-the-art software, giving a preview of what your kitchen could look like.

We offer a service for planning permission, build over agreements, party wall agreements, structural calculations, and can take care of the full build for extensions if required. This is so that you don’t have to worry about this aspect of your project yourself, alleviating any of your worries.